Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, please send us a minimum of two photos of the product you want to return. Once the return has been accepted, you can start the shipping process. Place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Ahmad Sanjar Babashli
Attn: Returns RMA # Bäuminghausstr 150 Essen 45326 Germany
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. Please Note ● Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at: +49 1525 1410138 [email protected]